Questions and Answers


How can I pay?

Currently we offer payments with PayPal. Other options are not available in the moment, but may be added in the future.

Will the sandal TNG "Iced Almond Latte" come back?

The TNG model is no longer produced, but we will release the No.3 in "Iced Almond Latte" color. It's just not sure when exactly. If you would like to get notified, click here :)

What are barefoot shoes or minimal shoes?

Barefoot shoes are shoes that will allow your feet to move freely and will come very close to giving you a “walking-like-barefoot-feeling”.

  • Barefoot shoes won’t squeeze your toes into a narrow toe box. Instead, barefoot shoes will give your toes enough “wiggle room” to let them move any way they want.
  • Your feet will regain their sense of touch ‘cause barefoot shoes have a thin sole that will enable your feet to truly feel the ground beneath them.
  • Barefoot shoes have a flexible sole that will adapt to your feet and will follow each of their movements
  • In contrast to conventional footwear, barefoot shoes don’t come with unnecessary padding or “footbeds”, as your feet are naturally capable to absorb any shock from walking or running – just like walking barefoot.

How will I know what size to choose?

Our sandals are true to size. If you wear 39 in open shoes or sandals, then order a size 39. You can download our size guide for Sandal No.3 or Sandal Voyager, print it in original size and let your feet decide :) Still not sure? Contact us and we will find the right size for you.

Can I wear HiGH FEELS sandals in the water?

Some people have already asked if they can wear our sandals in the water. We have not tested it, but our answer is: NOOOOOO, please do not! Of course you can wear them in the rain, but don't wear them for river crossings and don't wear them in the sea or pool.

How do I care for my HiGH FEELS sandals?

  • You can easily remove light dirt or loose dust with a damp cloth.
  • For heavier stains, use a cloth dipped in water mixed with a mild detergent. An old toothbrush might do the trick for very stubborn stains. Then rinse your sandals thoroughly under running water and let them air dry.

Please don’t put your sandals in the washer and don’t use a dryer or blow dryer to dry them off as both appliances will produce too much heat.

Delivery status: When will my order arrive?

You’ll be automatically notified via email (‘DHL SENDUNGSBENACHRICHTIGUNG’) as soon as your order has been processed by DHL. In this email you’ll get a tracking code that you can use to track the status of your order on the DHL website. If you didn’t receive this email, check your spam or junk email filter or contact us.

You grant a right of return within 14 days. When does this period start?

It’ll start on the day your order has arrived, according to DHL tracking.

Are all HiGH FEELS shoes vegan?

YES! :D Right from the beginning, we knew that we would only want to make vegan products. #crueltyfree

PETA approved vegan

What’s your return policy?

You can return your HiGH FEELS products within 14 days of receiving. We accept items for return or exchange that are still in new, unworn and unaltered condition. Follow this link to get all the necessary information.

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